ATech Machine LIBRA-02 M Informations techniques télécharger pdf (Page 536)

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Asterisk system, and then another caller enters the sales queue on box two, no infor-

mation will be distributed between those queues to indicate who is first and who is

second in line. The two queues are effectively separate. Perhaps future versions of

Asterisk will have the ability to do that, but at this time it is not supported. We mention

this so you can plan your system accordingly.

Since queues in some implementations (such as call centers) may be required to handle

many calls at once, the processing and load requirements for a single system can be

quite steep. Having the ability to tap into the same agent resources across multiple

systems means that we can distribute our callers among multiple boxes, significantly

lowering the processing requirements placed on any single system. No longer does one

system need to do it all—we can break out various components of the system into

different servers.

Figure 22-8. Distributed queue infrastructure

500 | Chapter 22: Clustering

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